A high-performance Telegram Mini App (TMA) for 24/7 cryptocurrency exchange requests and automated customer support for high-frequency inquiries.
Request
The team was overwhelmed by repetitive inquiries, with managers spending up to 40 minutes per lead. The client needed to offload this manual burden by automating USDT intake and request processing 24/7. Additionally, the business sought new growth levers through a loyalty system and automated retention marketing.
Implementation
We engineered a streamlined interface allowing users to view real-time rates and execute USDT trades instantly. We integrated automated payment verification directly via wallet transaction monitoring. To drive growth, we implemented a multi-tier referral program and a segmented, trigger-based broadcast system for personalized user re-engagement.
Results
The bot now handles the entire operational routine: 17% of transactions occur autonomously while the team is offline. The app has evolved into a primary marketing engine, with the bot’s user base surpassing the main Telegram channel. Today, 20% of new acquisitions are driven by the referral system, and trigger-based campaigns have secured a consistent 5% retention lift.
